Three Passions Lingerie Return Policy
15 Day Guarantee-Refund, Exchange and Return Policy
Should it be necessary to return a purchase, Three Passions Gifts provides a limited 15-day guarantee from received date. If you
are not satisfied with your purchase for any reason, return it to us for your choice of a prompt refund or exchange, subject to the
You must obtain a RETURN AUTHORIZATION via email at email@example.com within 5 days of delivery to obtain full
credit otherwise our 20% restocking fee will apply. WE WILL REFUSE ALL UNAUTHORIZED RETURNS - NO EXCEPTIONS!
If we do not receive the return within 30 days of giving a RNA # there will be no refund given!
The products need to be in their original, new condition, with all tags attached, and undamaged packaging. We understand that bras must be tried on to ensure proper fit, but womens panties and men's briefs must be returned unworn.
Your refund or exchange will be processed when we receive the returned merchandise and verify its condition, usually within 10 days of receiving your return. Postage, shipping and insurance costs related to returns are the customers responsibility and must be fully prepaid. EXCEPTION FOR INCORRECT ORDERS: If Three Passions Gifts has incorrectly shipped your order, first of all, we apologize. Secondly, you will be reimbursed for the cost of returning the package to us, and you will not be charged the shipping costs of the correct replacement merchandise. But we are not responsible for returns lost in transit to us and strongly recommend that you insure and track your return with the carrier.
1. All intimate Underwear items sold separately (not part of a set) are NOT returnable. This includes all Panties, Briefs, Thongs, Bikinis, strings, Pouches, Gaffs, Hip/Butt Pads -- anything that touches the most intimate body areas. We will make no exceptions to
this policy in compliance with consumer hygiene protection laws.
2. Hosiery is not returnable, under any circumstances. Please be certain of your size when ordering.
3. "Clearance" items are NOT returnable under any circumstances. The customer is responsible for reading the
product page which clearly states that the item is final clearance and is NOT returnable. The item name will also include
"Clearance" so there is no chance for misunderstandings. If you're not sure about an item or policy, please ask before ordering.
We want to keep this process as hassle-free as possible.
1. If you need to return a purchase and replace it with exactly the same style and quantity, but in a different size or color, i.e., an even exchange, it's just a swap. No additional credit card paper-work is generated, and you don't get charged any additional shipping for the replacement.
2. If you want to return a purchase and replace it with a different item or quantity, this is considered an "uneven" exchange. An additional credit card transaction will be required for additional charges or credits, but you still don't get charged any additional shipping for the replacement.
Follow these steps for a Return, Refund or Exchange:
1. Retrieve the Return Form that came with your order. (at this time not available just get a return number and this number must be
placed in the return packaging to get a refund)
2. On the Return Form, indicate what you are sending back, note the reason for the return, and provide refund/replacement
3. Pack and seal your return securely (with all tags and packaging intact) and include the Return Form. Packages must be returned
freight prepaid. We cannot accept C.O.D. deliveries. We prefer the use of the U.S. Postal Service, preferably USPS Priority Mail, to ensure a safe and documented delivery. We are not responsible for returns lost in transit to us and strongly recommend that you insure and track your return with the carrier.
Send your package, prepaid and insured, to:
Three Passions Gifts LLC
5205 E. Aspen Street
Wasilla, AK. 99654
Refunds for purchases made by credit card will be credited to your original purchase credit card, usually within 10 days of receiving your return. Refunds for purchases made by check or money order will be refunded through a check mailed to you.
If you do not have your original Return Form or packing list, please provide appropriate details for returning the product. Also, please reference your original order number, which was included in our order confirmation email.